Return & Refund Policy

Last Updated: 30th June 2024

Thank you for choosing Publishing Aid. We are committed to providing high-quality services to our clients. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

Digital Products: Due to the nature of digital products and services, we do not accept returns once the product is delivered and the service is rendered. However, we are committed to ensuring your satisfaction. If you have any issues with the delivered product or service, please contact us, and we will work with you to resolve the issue.

Physical Products: For any physical products (e.g., printed books) purchased through our service, you have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must include the receipt or proof of purchase.

2. Returns

Digital Products: Refunds for digital products and services are provided under specific circumstances such as:

Physical Products: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@publishingaid.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@publishingaid.com

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

Publishing Aid
401 Park Avenue South
New York, NY 10016 US
Email: info@publishingaid.com
Phone: 718-412-8601

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